TRA is still fully operational. We’ve made minor changes to safeguard public health. Learn more about health and safety plans



Coronavirus: Health and safety first

Due to coronavirus (COVID-19) concerns, TRA is providing customer service only by phone, MyTRA secure messaging, and WebEx until further notice. We continue to work on innovative ways to serve our members during this challenging time.

Benefit Payments Continue

There will be no disruption in the payment of benefits to our members. TRA benefit recipients will continue to receive payments as scheduled either through direct deposit/EFT or by paper check.

In-Person, Individual Sessions

To protect our members and staff, individual appointments for our St. Paul, Mankato, St. Cloud and Duluth offices will be handled by phone and WebEx. Walk-in appointments are discontinued; our lobbies are closed. TRA staff is carrying on normal retirement system business via telecommuting. Here’s how to reach us:

  • Customer service representatives are available by phone as normal. Call 651-296-2409 or 1-800-657-3669 Monday-Friday, 7:30 a.m. to 4:30 p.m. (Central time).
  • Set up a virtual counseling session via WebEx to hear and see the information being shared by your counselor in real time. You will need to install the WebEx app on your device. To request a virtual counseling session or learn how to get the WebEx app, reach out to us at 1-800-657-3669.
  • Send us a secure message by logging in to your MyTRA account, Don’t have a MyTRA account? Register here.
  • Click on the chat button on the lower right corner of this web page to chat with us.
  • General questions may be directed to Please don’t include private data in your email—use the secure messaging tool by logging into your MyTRA account.
Lock Box Available

The TRA lobby is closed. If you have forms or other documents to drop off, you can now simply insert your paperwork into a special TRA lock box on the first floor at our offices at 60 Empire Dr., St. Paul. You can drop off your documents between 8:00 a.m. and 4:00 p.m.

How to Stay Informed

Follow TRA’s Twitter and Facebook accounts and check this website for further announcements. We appreciate your cooperation in keeping our community safe.