Canceling an EFT payment

myTRA employer portal user guide

Background information

• TRA coordinates with US Bank to securely administer electronic funds transfer (EFT) payments between employer reporting units and TRA. 
• EFT payments can be submitted to remit payment of payroll, payroll shortages, delinquency payments, member leaves, and other purchases of service. 
• An EFT payment can be canceled if it is in Pending or Submitted status.
  • The Status of an EFT payment will be Pending after the EFT payment is confirmed in the myTRA employer portal, but not yet submitted in the US Bank website.
  • The Status of an EFT payment will be Submitted when it has been submitted in the US Bank website, but not yet processed by US Bank.
  • Once an EFT payment is in Processed status (i.e., processed by US Bank), it can no longer be canceled.   
• Any Outstanding Credits that were requested to be refunded as part of an EFT Payment cannot be canceled as part of an EFT Payment cancellation.

Step-by-step instructions

1. Sign in to the myTRA employer portal.
2. Hover over the Payroll Reporting menu header and select EFT Payments from the menu dropdown.
3. The EFT Remittance Payments: Search Criteria screen is displayed.
4. Enter your search criteria and click the Search button.
5. The EFT Remittance Payments: Search Results screen is displayed.
6. Select the EFT Id link of the EFT Payment you wish to cancel. 
   • Note: Only EFT Payments in Pending or Scheduled Status can be canceled.
7. The EFT Remittance Payments: EFT Details screen is displayed.
8. Click the Cancel Payment action under the Actions toolbar in the upper left corner of the screen.
9. A confirmation prompt is displayed to confirm the cancellation.
10. Click the Yes button in the confirmation prompt.
    • Note: If any Outstanding Credit(s) were requested to be refunded as part of the EFT Payment, the refund will not be canceled as part of an EFT Payment cancellation.
11. If the cancellation requests to US Bank fails for any reason, the EFT Remittance Payments: Cancellation Failed screen is displayed.
    • Click the Close button to return to the EFT Remittance Payments: Search Criteria screen.
12. Otherwise, a Cancellation Confirmation prompt is displayed with the cancellation details.
    • The Status of the EFT payment is updated to Canceled. 
    • Any payroll or invoices that were linked to the canceled EFT payment are unlinked and made available for payment.
    • Click the Close button to return to the EFT Remittance Payments: Search Criteria screen.